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Find quick answers to your questions below...
Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• When will my backorder arrive?
My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• What is your return policy?
• When will my order ship?
International Shipping
• Do you ship to my country?
• What are my payment choices?
• When will my order ship and what are my shipping charges?
• What is the return policy?
Guarantees
• Low Price Guarantee
• Privacy Policy
• Security
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Additional Support
• How do I contact you?
Compatible / Remanufactured Cartridge Knowledge Base
• Do you guarantee your product?
• Do you have cartridges for my printer?
• How can you sell them so cheap?
• How easy is the compatible or remanufactured cartridge to install?
• How long will they last on the shelf?
• How much money will I save by buying a compatible or remanufactured cartridge?
• Is this cartridge name-brand or generic?
• What does OEM stand for?
• What is a nozzle?
• What is a printhead?
• What is a remanufactured cartridge?
• What is a safety clip?
• What is compatible cartridge?
• What is the circuitry on the cartridge?
• What is this tape on my cartridge?
• Where can I find what cartridges to buy for my printer?
• Why should I buy a compatible or remanufactured cartridge?
• Will I get the same quality printing with a compatible or remanufactured cartridge?
• Will using a compatible or remanufactured cartridge void my warranty?
Ink Cartridge TroubleShooting Tips
• General Suggestions...
• Get help from printer manufacturers...
• Problem: Ink level of the new compatible Epson cartridge is low, ink consumes fast.
• Problem: Misaligned vertical lines appear in the printout.
• Problem: Print out white page; print quality is poor with gaps or faint areas in the printout.
• Problem: The color of the printout doesn't look right, some color is missing.
• Problem: The printer does not recognize the Epson cartridges.
• Problem: While installing an Epson Cartridge, the computer warns, "the cartridge you are installing is not original".
• Problem: While printing on plain paper is OK, banding appear on photo paper.
• Remanufactured Ink Cartridges Problem: Cartridge Leaks; Color Mixing.
• Remanufactured Ink Cartridges Problem: Need more help with cleaning HP cartridges manually.
• Remanufactured Ink Cartridges Problem: Print out white page; print quality is poor with gaps or faint areas in the printout.
• Tips...