InkMarts

Will you collect sales tax from me?
No sales tax will be charged on your order no matter where you located. It is because our business is physically located in Oregon state only, a sales-tax-free state. This means you can save more!

How is the price of your product?
We offer the rock bottom price to our customers. By selling exclusively via the Internet, we can eliminate the huge operational cost happened at the traditional brick-and-mortar store. Your search stops here.

Is it safe to buy from you?
Our shipping cart is 128-bit (industrial standard) SSL encrypted and PCI/CISP compliant, thus your personal information and credit card information is highly protected and secured. Your payment information, such as your credit card data, will be deleted after the transaction is completed unless you have chosen the option of "Keep my payment method on file for easy checkout on future orders" at checkout. Being a ScanAlert Hacker-Safe website, our online store has been extensively tested everyday by ScanAlert, a reputable internet security company. Additionally, all of our customers database are confidential and we DO NOT use or trade customers information to third party.

When will I get the items?
We normally ship your order within 24 hours unless the item has been stated as special or back order. We will email the tracking number to you right after your order is shipped. Tracking number can let you know the estimated date the item will be delivered and other useful shipment status.

Any warranty on your products?
The ink cartridges ordered at Inkmarts.com are completely RISK FREE! We offer 1-Year Money Back Guarantee on all of our ink cartridge products, if you are not 100% satisfied with the performance of any cartridge product you buy from us.

No question asked!


How is your customer service?
We offer excellent customer service for our products and knowledgeable technician for technical support. You can always contact us by using live chat or online email form. Why don't we have the toll-free phone number? Simple. We pass the discount to you by reducing the overhead. And we believe that live chat can also provide the same quality of customer service, but with much less cost. Contact us now.

FREE Shipping for all items!
We offer FREE standard USPS shipping for all of items.  Inkmarts.com will choose either USPS First-class Mail, USPS Priority Mail or USPS Media Mail to ship your order, depending on the package size and weight.  And free standards is only valid for all orders shipped within United States, including the orders to Alaska, Hawaii, Puerto Rico.  Most of the orders will be shipped within 24 hours, subject to credit verification & product availability.

FedEx Shipping
All the shipping costs are based on the real-time FedEx shipping rate system, and we do not make profit on shipping. We only ship within United States. For orders to Alaska, Hawaii, Puerto Rico & US Virgin Islands, restricted shipping methods and additional shipping cost may be applied. Tracking numbers will be emailed right after the order is shipped. According to FedEx shipping restriction, we are unable to ship to any APO/FPO or PO Box address via FedEx.  Same as free standard shipping, most of the orders will be shipped within 24 hours, subject to credit verification & product availability.

FedEx does not ship at weekends and holidays. The following shipping methods are available to most of our items:

FedEx Standard Overnight	-	The shipment will normally be delivered next business day after we disptach the order. This is the fastest, but the most expensive shipping option.
FedEx 2-Day	-	The shipment will normally be delivered within 2 business days after we disptach the order.
FedEx Express Saver	-	The shipment will normally be delivered within 3 business days after we disptach the order.
FedEx Ground	-	The shipment will normally be delivered within 7 business days after we disptach the order. The actual delivery time varies depending on locations. This is the most economical option.

We will pay for the insurance on all orders. If there is any damage/loss during the shipment, please contact us as soon as possible. After that, we will either file the claim on your behalf or exchange another one for you, subject to the availability of the item.

We accept major credit cards (MasterCard, Visa, American Express and Discover), e-checks, Paypal and Google Checkout payment only. All of our credit card and e-check transactions will be processed by Authorize.Net, a trusted credit card processor. Because we locate in sales-tax-free state, there is no sales tax to all the customers all over the states.  For security purpose, we only ship to the billing address of the credit card. If you would like to ship to a different address, please contact your credit card company for authorization by calling the toll-free number at the back of your credit card. For paypal payment, we only accept payment from verified US account and ship to confirmed shipping address. Prices of all products are based on USD.

We may hold your order due to one or more of the following reasons:

• Incorrect/suspicious credit card or payment information.
• The billing address does not match any address filed at your credit card company.
• The transaction is declined by your credit card company.
• The shipping address at your paypal account is not confirmed. For information on how to confirm your address, please call 1-888-221-1161 or visit Paypal Help Center.

We will contact you for any on-hold order for verification within 24 business hours. However, we reserve the right to cancel any order that we are unable to verify or process.



Google Checkout
Our store now supports Google Checkout. By using Google Checkout, Google will process the payment on our behalf, so all of your confidential information will be stored in your Google Account. We will not be able to obtain any of your credit card information, and even your email address. Please visit Google CheckOut Introduction or their Buyer's FAQ for more information.

How to complete order by using Google Checkout
Google Checkout is fully integrated to our store. After adding all of your items at the shopping cart, you can just simply click on the Google Checkout button, which is located at the bottom of the cart, to complete the checkout. It is just that easy!

Products sold by Inkmarts.com are covered by our 1-Year return period, unless otherwise noted. Policies regarding items that are not covered by the 1-Year return period are specified on the products' individual pages as well as in the special exceptions section below.

All returns covered under our 1-Year return period are subject to the following:

• A Return Merchandise Authorization (RMA) number issued by Inkmarts.com must accompany all returns.
• RMA numbers must be obtained no later than 365 days from the date the product was shipped.
• All RMA numbers are valid for 10 days from the date of issuance.
• For return on ink and toner cartridges, it must be at least 70% full.
  
• If you have purchased a media product (CD-R, CD-RW, DVD-R, DVD-RW, DVD+R, DVD+RW) or paper, all returns must be in unopened, undamaged - original packaging.
• Inkmarts.com will not accept items that have been physically damaged or misused.
  
• Terms and conditions applied.
• All returns must be shipped freight prepaid.
• All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products in all cases.
• Please allow 1 week for all refunds.
• Claim for defective items, missing accessories or product not as advertised must be reported within 15 days from the date item is shipped.

Return Merchandise Authorization (RMA)
Contact us to obtain the RMA number. You will receive full instructions on return procedures by email afterwards.

Unauthorized Returns
Shipments that are refused without authorization, or that are returned to us because the address was invalid, are subject to a restocking fee of 15% plus applicable shipping and handling fees.

Unless otherwise noted, warranty terms apply only to merchandise shipped within the USA. Merchandise forwarded to other international locations may not be covered under the warranty.

By placing an order at Inkmarts.com, a customer has agreed to the terms and conditions of the sale as indicated on this website. By placing an order at Inkmarts.com, a customer has agreed to the total dollar amount of the sale, and authorized Inkmarts.com to collect payment via the payment method the customer specified. Inkmarts.com reserves the right to make changes to this site and these terms and conditions at any time.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Inkmarts.com AND OTHER SUPPLIERS DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

Inkmarts.com attempts to be as accurate as possible in our content and pricing. However, we cannot guarantee that the product descriptions/specifications, pricing or any other content on the site is accurate, complete, or current. In the event that a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, Inkmarts.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. In addition, links to product reviews are intended to provide visitors with additional information and professional opinion. However, due to the industry's fast pace, reviews can become outdated and should not be considered a substitute for doing on your own research.